Griplock Systems encourages faxed and emailed orders as they ensure the accuracy of your order. However, phone orders are also accepted.
To facilitate the ordering process Griplock Systems has provided an Art System Order Form for your convenience: Art Order Form
Just print it out, fill out what you need, and fax it back to us at 805.566.0065.
The Ordering Process
To process your order we need the following information:
- Company name (if applicable)
- Phone Number
- Fax Number (if no fax number available, please provide an email address so that you can receive and review your order confirmation)
- Email address (if available)
- PO# (if applicable)
- Billing Address
- Ship-to Address if different from Billing address
NOTE: Most delivery companies do not deliver to Post Office Boxes
- Griplock Part Number or a detailed description of the part being ordered
- Name of person placing the order (printed, not a signature)
- Date product is required
- Preferred shipping method (e.g. UPS Ground, 2nd Day Air, etc.)
- Payment method preferred (Payment by Credit Card is our default payment method unless agreed upon otherwise)
**Our standard shipping method is UPS Ground Service. Please advise if a faster method is required. Goods will automatically be insured if we ship pre-paid on our account. Customers may request that goods be shipped using their own shipping accounts, but should be aware that our insurance does not cover their goods in those circumstances. More shipping information.
After your order has been placed, an Order Confirmation will be sent to you within 24 hours. If you have not received an Order Confirmation within this time, please contact us to ensure that we have received your order. Please check your Order Confirmation for accuracy and notify us immediately of any discrepancies.
Forms of Payment
Griplock accepts the following methods of payment:
- Credit Card Purchases
Griplock accepts Visa, MasterCard and American Express. An order confirmation will either be faxed or emailed to you with the total cost, including shipping and any handling, if applicable. You may provide your credit card information by telephone, fax or email. An invoice and printed receipt will be mailed to you the day after your order is shipped.
NOTE: Griplock does not keep credit card information on file.
- C.O.D. Purchases
Griplock will ship product C.O.D. within the U.S. only. An order confirmation will either be faxed or emailed to you with the total cost, including shipping, C.O.D. charges (and any handling if applicable). The total is payable upon delivery.
Griplock accepts pre-payment by checks drawn on U.S. banks only. Griplock will ship goods upon the release of funds.
We are happy to set up credit terms for established commercial companies, based on larger order quantities and continuous purchases. Please complete our credit application form and fax it to us at 805.566.0065. Please allow up to two weeks to process credit requests.
NOTE: Credit terms are approved based on satisfactory credit references, as well as any additional information we obtain. Credit terms are set up solely at Griplock’s discretion.
Lead times will vary depending on the items and quantities on order. Please check with the Sales Team or your Account Manager.
If your order is for less than $100.00 Griplock may add a surcharge to bring the value up to $100.00, exclusive of shipping charges.
Same day shipments can be accommodated depending on current workloads, but may incur a 25% rush charge. The cut-off time for same day shipments is 12:00 pm Pacific Time.
Griplock Systems will consult with you on the design of customized Grippers, Cables and Terminals, Suspension Kits or other parts. Customized parts can take up to 3 months to manufacture in addition to development time. There may be consultation and engineering fees, as well as other set-up charges associated with such development. Please contact the Sales Team for more information.
We will do all we can to revise an order that has been placed but has yet to ship.
NOTE: All special orders and custom orders, once placed, will be considered final.
Check Your Shipment
Griplock Systems will always send an Order Confirmation upon receipt of an order. Please review the Order Confirmation for accuracy. Shipments from Griplock Systems should be checked upon receipt. All claims for damaged, defective, or missing goods must be made within 5 business days of receipt.
Griplock, at its discretion, may accept returns under the following conditions:
- Goods are returned at Buyer’s expense
- Goods are deemed re-saleable
- Goods are unused and undamaged
- Goods were purchased within the previous 30 days
**NO RETURNED GOODS SHALL BE ACCEPTED WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA) ISSUED BY GRIPLOCK. PLEASE CONTACT THE SALES TEAM TO REQUEST AN RMA.
Complete Company Policies
Please refer to our Policies for more detailed legal information.